Microsoft Windows-WAS Event ID 5011 ERROR

Mike Tresch 1 Reputation point
2021-08-02T02:52:50.48+00:00

We have a client portal via our website and since June 2021 we have had problems with our clients accessing information via the client portal seems to be very unstable .

Our website is hosted by Hostgator.com and they have provided us with this error message and claims the fault is ours.

Log Name: System
Source: Microsoft-Windows-WAS
Date: 5/4/2021 10:41:02 PM
Event ID: 5011
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: hgws9.win.hostgator.local
Description:
A process serving application pool 'XXXXXXXX(domain)(2.0)(pool)' suffered a fatal communication error with the Windows Process Activation Service. The process id was '34856'. The data field contains the error number.

Any help would be appreciated on how to fix this as have spoken to our IT people and they seem to think it is Hostgators problem to fix.

Internet Information Services
Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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  1. Mike Tresch 1 Reputation point
    2021-08-22T22:11:48.703+00:00

    Run debug came up with following error

    "MEMORY.DMP the instruction at nt!IopPoHandleIrp+0x32 caused a kernel BugCheck 7E with the following details:

    BugCheck Code 0x7E

    Arg1 18446744072635809797
    Arg2 18446735827454161932
    Arg3 18446735827416729176
    Arg4 18446735827416727232

    Please ensure the latest version of nt is installed."

    Not sure what this means any help would be appreciated and how I check if running the latest version of nt we are running windows 10 pro version 20H2.

    Many thanks