Sharepoint - problem uploading multiple folders and files

Question

I have been trying to up load multiple folders onto Sharepoint but each time I start the process, I receive errors. Either the folders and files within upload (which is great) but when I go to open/view the folder the following error comes up : Failed to Load PDF Document. 

Another issue I have is the length of time it takes to upload the files, I spent 3 hours with the computer uploading to find there were no files in the folders... 

I use Window 7 on a desktop PC.

Can anyone help at all, I am new to sharepoint so any help would be much appreciated.

Answer 1

Hi R,

For the PDF that cannot load, we suggest you check the file size see if it uploaded successfully. If the file size is right, you could open a private window in your browser and open the PDF see if the error still persists. If the fPDF did not upload to the library, we suggest you upload the file individually to see if the issue persists.

The best practice to upload multiple folders and files is using the OneDrive Sync Client and sync the SharePoint library then operate in File Explorer in Windows.

Sync files with the OneDrive sync client in Windows.

Sync SharePoint files with the new OneDrive sync client.

Then you could open File Explorer and copy or move the files.

About the error messages you mentioned when you shtat the process, there are some Restrictions and limitations syncing files and folders to OneDrive and SharePoint. You could check this article first: Restrictions and limitations when you sync files and folders. For further support, could you share a screenshot of the error message with us?

Regards,

Alex

Answer 2

Hi R,

Haven't heard from you for a while. Just let you know we will continue to follow up if you still have concerns. Feel free to reply at your convenience.

Regards,

Alex