Office Activation errors after auto update:

Question

Office 2016 Home and Student bought 10 months ago; installed and activated well. Recent auto-update initiated activate prompts on all Office products. Using the key I get it a wrong key response.  Response to activation via Microsoft account - the office product is not available.  How can I restore the product that was linked to my account?

Answer 1

Hi,

If you have a product that need product key, you have to find it before start.

Try the steps in the following order:

1- Reset your password account online first and check if you can sing in online with the new password.

2- Just If are you using an office 365 click to Run Product follow the steps: Remove Office 365 license for Subscription based installs (not Shared Computer Licensing scenarios): To remove the Office 365 license, you must run two cscript command lines. The command lines are:

A. Run C:\program files <x86>\Microsoft office\office15>cscript ospp.vbs /dstatus The above command line will generate a report of the currently installed/activated license.

B. Make note of value for “Last 5 characters of installed product key”

C. Run C:\program files <x86>\Microsoft office\office15>cscript ospp.vbs /unpkey:“Last 5 of installed product key” For example: C:\program files <x86>\Microsoft office\office15>cscript ospp.vbs /unpkey:WB222. Repeat the step above if necessary until all keys are removed. After running the /unpkey: command line you will see a “Product Key uninstall successful” message. You can now close the Command Prompt and move onto Step 2.

3- Remove cached identities in HKCU registry:

A. In the Registry Editor navigate to HKCU\Software\Microsoft\Office\15.0 or 16.0\Common\Identity\Identities and remove all of the identities under \Identities.

NOTE: If using Shared Computer Licensing remove the above Identities from HKEYUsers\SID.

Now try to activate with the following tool https://outlookdiagnostics.azureedge.net/sarase...

Or execute the below tool http://download.microsoft.com/download/5/0/5/50...

Also to Fix Unlicensed Product errors yourself, If you've tried the earlier troubleshooting steps and Office is still unlicensed, you can troubleshoot activation failures yourself.

Try these first

Check your computer's date, time, and time zone

Run Office as administrator

Update Office

Repair Office licensing

Check connectivity

Check your firewall

Check your antivirus software

Check your proxy settings

More info https://support.office.com/en-us/article/unlice...

Answer 2

The key is only used in the original install/activation process where the MS Account is used/created

Have you initially run an Office repair?

Is your product/purchase shown when you log on to the MS Account in your browser? https://office.com/myaccount