can't create app password, receive error

Question

I am trying to recreate my app password and i am receiving the below message:

	An error was encountered

Could not display app passwords. Please try again later.

Correlation ID: fe771b93-927f-4647-943f-f79b137de402

I have tried in several browsers and this has been happening all day.  I am a global admin in our office 365 , i have tried this on several windows 10 machines and macbook with ios 10.

Answer 1

Hi Samantha,

Thanks for your post. According to your description, you are unable to re-create app password. In this case, we suggest you check if inputting a specific character like “&” in the name when creating the app password. Besides, as you are the admin in your organization and you may have set up multi-factor authentication for your organization, you can try to reset your account’s settings to give it a shot:

1. Go to Office 365 Admin center by the account with admin role.
2. Click Users in the left pane > Active users.
3. Click More button next to + Add a user button > click Setup Azure multi-factor authentication.
4. Select the user you want > click Manage user settings.
5. Check Require selected users to provide contact methods again and Delete all existing app passwords generated by the selected users checkboxes and click Save.

Otherwise, you can try to switch to another type of network connection or change a network environment to see if it will work well.

Regards,

Jay

Answer 2

Hi Samantha,

It's great that your problem is resolved and thanks for your feedback. If you need any further help, please be free to contact us.

Regards,

Jay

Answer 3

this was successful in resolving every one of our users who had this issue ..  thank you very much!!!!!!!

Answer 4

Hi Samantha,

We haven’t heard back from you. Please be free to let us know how it is going now. 

Regards,

Jay