I can not log in error code 0x80000008

Question

How do I login when I get the error code 0x80000008. It says "Sorry, there was a problem while trying to connect to your account." I have Word installed on my MAC. This happens all the time, everytime I restart my computer I have to reenter the password, then I end up having to change my password and it keeps going and going.

How do I fix this?

Answer 1

Hi Robert,

Thanks for sharing your experience with us. We are willing to help you troubleshoot the issue.

You may try the followings to see if there is any improvement.

1.Sign out Word and quit all Office applications.

2.

a)Go to Finder>Applications>Utilities>Keychain Access and remove the following password entries: 

   Microsoft Office Identities Cache 2

   Microsoft Office Identities Settings 2

b)Search for all occurrences of ADAL in the keychain and remove all those entries if present. 

3.Warning: Outlook data will be removed when you move the three folders listed in this step to Trash. You should back up these folders before you delete them.

Go to the Library folder and open Group Containers. Ctrl+ click each of these folders if present, and Move to Trash.

    UBF8T346G9.ms

    UBF8T346G9.Office

    UBF8T346G9.OfficeOsfWebHos

4.Restart Mac, open Word and sign in with your account.

If the issue persists, please help to provide the following information for troubleshooting:

1.A related screenshot about I get the error code 0x80000008. It says "Sorry, there was a problem while trying to connect to your account.""

2.Detailed Office version. You can check it via clicking Word menu in the upper left corner>About Microsoft Word.

3.Mac version. (Apple menu>About This Mac)

Note: to protect your privacy, please mask any personal or private information in the screenshots before sharing.

Regards,

Tina

Answer 2

Hi Robert,

Can you sign in to the app now?

Thanks

Ran