SharePoint Online - Disable Outlook notifications across tenant

Question

Our SharePoint site is slow. After reviewing network activity on each request, we found that one of the biggest performance hits we get is from all the scripts surrounding Outlook notifications. This is not desired in our implementation, and I was curious if this could be disabled across the entire tenant. 

Is this possible? Any help would be appreciated. 

Thanks!

Answer 1

Hi David,

To better understand the situation and help you, we'd like to confirm the following information:

1.Regarding the "Outlook notification" you mentioned, is it the Desktop Alert described in this article?

2.Could you please share a related screenshot about the notification? (To protect your privacy, note to mask the private message in the screenshot.)

Thanks,

Tina

Answer 2

This is the browser notification that exists in SharePoint Online, not the desktop notification. I'm analyzing the browser's network traffic on a each page request in our solution, and most of the activity is from outlook and office365. 

I'm aware of how to disable this alert on an individual computer, but I'm trying to improve the performance for 15,000+ people, and would like to disable this across the board. 

In addition to Outlook notifications, there are several unnecessary tracking services (CEIP, footprint, telemetry) that collect our usage data on each request which I can't seem to disable. The biggest complaint I constantly hear about SharePoint is how slow it is. Turning these services off would improve the experience.

Thank you for your help!

Answer 3

Hi David,

Regarding the "Outlook notifications" you mentioned, we'd like to confirm more detailed information so that we can troubleshoot and check if they can be turn off across tenant:

1.Where do you see the notifications? In the upper-right corner in Office 365 portal or in the upper-right corner in Outlook on the web?

2.We can set email notifications for certain situation in SharePoint online.

So could you please share with us some examples about the exact activities which trigger the notifications?

3.You mentioned that you are aware of how to disable the alert on an individual computer, could you please let us know you steps about it? It would be helpful for us to know about the notification you want to turn off.

Thanks a lot for your time and effort.

Regards,

Tina

Answer 4

1.Where do you see the notifications? In the upper-right corner in Office 365 portal or in the upper-right corner in Outlook on the web?

Isn't that the same service? The notification that I'm referring to appears in the browser window when using SharePoint Online. I'm assuming that this includes the Office 365 portal as well as OWA, we don't use OWA. I'm concerned with it being active on SharePoint. Our users already receive notifications though their desktop version of Outlook, so if they are on our intranet when they receive an email, they get two "dings". But more importantly, the service is slowing down our SharePoint Online experience due to the amount of scripts that are run on every page request.

2.We can set email notifications for certain situation in SharePoint online.

So could you please share with us some examples about the exact activities which trigger the notifications?

Incoming emails, meeting reminders

3.You mentioned that you are aware of how to disable the alert on an individual computer, could you please let us know you steps about it? It would be helpful for us to know about the notification you want to turn off.

      https://pgbhoyar.com/2015/09/01/how-to-disableturn-off-sound-notification-in-office-365-owa-outlook-web-app/

From a performance standpoint, we are trying to limit the amount of scripts that are run in order to speed up the page load time. These are the unnecessary outlook-related scripts that are running on EVERY SINGLE page request in our SharePoint system. Almost none of the are cached, and many are downloaded and executed quite a few times:

https://browser.pipe.aria.microsoft.com/Collector/3.0/ ( called 12+ times, sending usage info )

https://r1.res.office365.com/o365/versionless/shellg2pluscss\_48140884.css

https://r1.res.office365.com/o365/versionless/shellplusg2m\_79ff5a95.js

https://outlook.office365.com/owa/SuiteServiceProxy.aspx

https://webshell.suite.office.com/iframe/TokenFactoryIframe ( called 10+ times )

https://r1.res.office365.com/o365/versionless/o365shellarialogger\_3cefa9b2.js

https://r4.res.office365.com/footprint/v2.7/scripts/fp.js  (spyware embedded by microsoft)

https://r1.res.office365.com/o365/versionless/tokenfactoryiframe\_999e65af.js

https://login.microsoftonline.com/common/oauth2/authorize   ( called 5+ times )

https://r1.res.office365.com/o365/versionless/suiteserviceproxyiframe\_98f1bec5.js

https://outlook.office365.com/owa/service.svc?action=GetOwaUserConfiguration

https://outlook.office365.com/owa/ev.owa2 ( called 10+ times, continuously after page has loaded )

https://outlook.office365.com/owa/service.svc/s/GetPersonaPhoto

https://outlook.office365.com/owa/service.svc?action=SubscribeToNotification&UA=0

https://outlook.office365.com/owa/service.svc?action=GetReminders&UA=0

https://login.microsoftonline.com/common/oauth2/authorize

https://45d6273607a2d5db3c5894e115376ae7.nrb.footprintdns.com/apc/trans.gif?0b839f8d142d2a86eeb7f7957c226227 

https://webshell.suite.office.com/api/clientshell/GetOriginAllowList ( called 3+ times )

https://webshell.suite.office.com/api/storage/SystemMetadata/User/AppsPinnedData

https://webshell.suite.office.com/api/storage/CustomerContent/Tenant/CustomSupportData

https://webshell.suite.office.com/api/alerts/iw/passwordexpiry

https://webshell.suite.office.com/api/myapps/GetAppDataCache?hasMailboxInCloud=true

https://webshell.suite.office.com/api/myapps/GetAllApps

https://45d6273607a2d5db3c5894e115376ae7.nrb.footprintdns.com/apc/trans.gif?ed24c1bcf12dab26793ea67bff613c1f ( spyware )

https://outlook.live.com/apc/trans.gif?a63425cb6f21196d5b59110de2234df7 

https://outlook.live.com/apc/trans.gif?8ca450358db576dec2b41834fca02c5e 

https://afd-k-acdc-direct.office.com/apc/trans.gif?4d12e503cf3620cad86fcd93a11a8eec 

https://afd-k-acdc-direct.office.com/apc/trans.gif?bed4f324709ec4e691de16c31ece4102 

https://outlook.live.com/apc/trans.gif?4845de5f62c26acab64ecd2a71ecdc8e 

https://outlook.live.com/apc/100k.gif?5769f651009a97f6fa400adccecb4dcd 

https://afd-k-acdc-direct.office.com/apc/trans.gif?5609c7a9e94a04c4c374e0fe1670ab0d

https://fpc.msedge.net/r.gif ( spyware )

There are many other unnecessary scripts that I didn't list (such as WsaUpload.ashx call related to the Customer Experience Improvement Program), because I wanted to limit this question to just the Outlook notifications. 

Thanks for your help!

Answer 5

Hi David,

Thanks for sharing the detailed information with us.

Firstly we'd like to explain that it is not available to turn off all notifications across the whole tenant. Different notifications for Office 365, Outlook and SharePoint need to be turned on individually. The incoming emails notification you mentioned can be created based on different conditions. For example, the email notification for the changes of SharePoint documents or items, we need to cancel the alert manually in SharePoint.

We understand what you want is to troubleshoot the cause for SharePoint performance issue(site running slow, page loading slow), we will try our best to help you.

To narrow down the issue, we suggest you try following:

1.find a page in SharePoint online which load slowly, you can find one which has the biggest performance issue.

2.follow the steps as I shared with you in private message to collect the fiddler logs. We need the fiddler log to check the details and it is helpful for our troubleshooting.

3.When a page contains a lot of web part, it will slow down the speed when loading it.

We suggest you open a problematic page in SharePoint, in the address bar, add ?Contents=1 in the end of the URL and press Enter, then go to the Web Part Page Maintenance page as below. (Please note that this method only usable and effective when you are using classic experience)

We suggest you check all web part you have added, see if there is any web part you don’t use now, if you are willing, you can delete it, then check if there is any improvement when you load the page.

4.Moreover, we suggest you refer to the suggestions in the articles and try troubleshooting the performance issue and increasing SharePoint performance:

Using Content Search Web Part instead of Content Query Web Part to improve performance in SharePoint Online

Tune SharePoint Online performance

Best Regards,

Tina