Error code: 0xE0001462 bukxq Sync Issue - One Note

Question

I recorded an audio note in OneNote on my iPad but it won't sync and allow me to download the audio file onto my Mac Desktop.

Please help.

Thank You

Answer 1

Hi BrendanScott,

Does your issue persist? If you still need help, please let us know.

Best Regards,

Gloria

Answer 2

Hi BrendanScott,

According to your description, following are some workarounds for you to test:

1. Try to fix sync issues in OneNote for iOS refer to this article.
2. Copy the content in a newly-built notebook and check the outcome.
3. Update Office applications to the latest version.
4. First backup the content that hasn’t been synced. Then quit OneNote Application> go to system Setting> OneNote> reset OneNote, restart the application and sign in again to see the result.

It the suggestions don’t work for you, to better understand your situation, please confirm the information below:

1. Do you have some update on you iPad before this issue happens? Office update or iOS update?
2. Does this issue happen with a specific notebook or all notebooks?
3. Does the issue happen OneNote only? What about other apps?
4. Try to check if you can see the notebook in OneNote Online: https://www.onenote.com 
5. OneNote is saved to OneDrive for Business or OneDrive personal, check if you can sign in OneDrive on you iPad and Mac.

Best Regards,

Gloria