Display settings randomly changing

Question

I have Office 365 and Windows 10. The display settings keep randomly reducing. If I correct it to the recommended setting and save the change within the time allowed to do so, it corrects the problem but at some point it will go again. Any ideas?

Answer 1

Hi,

My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

As an initial troubleshooting step, I suggest you to download and install any pending updates that needs to be installed on the computer through Windows update and check if it helps to resolve the issue.

If the issue persists, I suggest you to uninstall and reinstall the display driver and check if it helps to resolve the issue.

1. Press “Windows key + X” and click on “Device Manager”.
2. In the list of devices, you should see the Display Drivers.
3. Right click on the device and then select "Uninstall".
4. In the uninstall dialog, make sure you select the option to delete the driver package from the system. This causes the driver package installed earlier to be deleted.
5. In the Action menu of Device manager, select “Scan for Hardware changes” option. This will cause the device driver to be reinstalled. Once the driver is installed, close all windows and restart the computer.

Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

Angel.

Answer 2

Hi HilaryM

My name is Sarah Kong and I am an independent adviser that is here to try and help you with your issue.

This maybe an issue with your drivers.

Try these steps.

Select the Start button, type Device Manager, and select it from the list of results.

Expand Display Adapters then right-click (or tap and hold) it, and select Update Driver.

Select Search automatically for updated driver software and follow the on-screen instructions to update the drivers.

If no updates were found, then right-click on the mouse select Uninstall.

Restart your PC and Windows will attempt to reinstall the driver.

And if none of the above works then best to go to the vendors site and download the latest drivers for your device.

So for example, if your computer is a Dell Latitude then you would go here.

http://www.dell.com/support/home/us/en/04/produ...

Make sure to download the drivers for the system type of your machine.

To find this out go search and type system.

Look for the system type.

It will either be 32bit or 64bit.