Incorrect external user email address when displayed in People Webpart in SharePoint Online page

Question

Hello,

In a SharePoint Online Modern page, when hovering over a People webpart for an external user, the contact information does not display the correct email address. It displays the internal user name of the user instead as below. The email is correct for this user in O365 Admin Center. Also when hovering the user in a list view gives the correct email. Only when the name appears in a modern page webpart that it give the incorrect email.

Any help would be greatly appreciated!

Answer 1

Hi STChiew,

Based on my test, you don't need to add the external user's email domain into the list of domains, actually, the user is already in the tenant when you share the site with him. And the user can still sign in with his own email address to the site which is shared by you.

About your second question, we'd like to inform you that it is not feasible to automating this when sharing with new external users.

Regards,

Tisky

Answer 2

Hi STChiew,

Have you checked the information above?

Regards,

Tisky

Answer 3

Thank you Tisky for the quick reply!

When editing the username, it needs the domain name from the dropdown. So does that mean I have to add the external user's email domain into the list of domains?

Anyway of automating this when sharing with new external users?

Answer 4

Hi STChiew,

I'd like to explain that this is an expected behavior when you add the external user to the SharePoint. If you go to Office 365 admin center, click Active user to check the email address of the external user, you'll find that the username (email address) is the same as the one displayed in your screenshot.

However, you can change the user's username in Office 365 admin center, click Edit button beside the external user's username, then enter a new username to him. After that, re-add the people in People webpart in SharePoint Online.

Regards,

Tisky