Malawear/Virus

Question

I have AVG antivirus installed and when trying to save a Word or PDF document they get blocked. Reason: Office 16 Winword.exe is being consider a virus. Any ideas

Answer 1

Hi,

I understand your frustration. However, this forum is for peer-to-peer support on use of Word. You need to contact AVG support. Here are a couple of starting links.

https://support.avg.com/answers?id=906b00000008...

https://support.avg.com/answers?id=9060N000000T...

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Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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I hope this information helps. Please let me know if you have any more questions or require further help.

Regards

Answer 2

I would get rid of AVG antivirus and rely on WIndows Defender and use a little bit of common sense.  

The reason that I am still a pauper, but have a computer that does not give me any problems is because I ignore all of the email messages asking for my assistance with currency transactions worth billions of dollars.  Just plain common sense

Answer 3

Thanks Doug, that's what I did and I asked for a refund too

Answer 4

Hi Marr,

That is unusual, Word of course is not a virus. You should open AVG and add an exception for the WINWORD.exe executable, to let Word bypass AVG . . .

Answer 5

Sounds like a false positive. I would check AVG for recent or pending updates.