Office 365 Attack Simulator Error

Question

I was testing attack simulator and successfully tested 5 campaigns. Today I got an error saying that:

"Your request couldn't be completed. Please try again, and if the problem persists, contact your administrator."

Error details:

Request: api/SimulateAttacks/CreatePhishingCampaign

Status code: 500

Exception: System.Net.Http.HttpRequestException

Exception message: SecureScore API failed. ResultCode: InternalServerError

Diagnostic information: {Version:16.00.2361.007,Environment:SEAPROD,DeploymentId:6692ff65c43f4b81ad520763e70e41a6,InstanceId:WebRole_IN_1,SID:5691a548-6467-432b-90bd-9060629f764c,CID:15eeb052-0a6c-49a4-8e96-99dc1db015cf}

Time: 2018-06-04T03:56:05.6205822Z

I have Office 365 Enterprise E5 licenses with "Exchange online advanced threat protection"

Any idea to resolve this error?

Answer 1

Hi Isuru,

I have got the notice from our related team that the issue has been resolved. So I am writing here to know if you can re-confirm it from your side. If the issue persists, it is recommended that you continue to communicate with that engineer. 

@ Albert, the issue you reported that should be fixed by our related team. So, please re-confirm it from your side. If it persists, it should be an isolated one. Under such a situation, it is recommended that you post a new thread in our forum for avoiding the confusion here and our engineer will be designated once you post the new thread. Thanks

Regards,

Alan

Answer 2

Hi Isuru,

I am here to follow up on this thread. 

Please be noted that I have helped involved our related team in this case for further helping you. Our related team will contact the admin contact information provided in the PM for this case. Meanwhile, I will also monitor the process of the whole case and I will update it here once this case has been resolved or there is an explanation for this case. So, your understanding and patience are highly valued. 

Regards,

Alan

Answer 3

Hi Rick, 

I launched the Spear Phishing (Credentials Harvest) attack and got the same error you got here. 

Thanks,

Isuru

Answer 4

Hello Isuru,

Thanks for the reply and I have checked your private message. I will contact the related team for further investigating to this issue. Once I got any updates, I will post back in the forum in 3 days.

Your understanding and patience is highly appreciated.

Regards,

Rick

Answer 5

Hello Isuru,

Which Attack Simulator did you launch? Please let me know the if all the Attack Simulators have the same issue. Based on my tests on my side, I can reproduce the same issue. You can see the screenshot below.

For further investigating to this issue, please provide the tenant information for further check. To protect your privacy, I have sent you a private message to collect them. Please click on the link below to access your Private Message : https://answers.microsoft.com/en-us/privatemessage/inbox

Regards,

Rick