MS Project not starting

Question

Microsoft Project Professional working fine until last week, now not opening at all (from Project Center using Edge or Chrome, from start menu). Sometimes I get error messages saying contact administrator.

Licences for Microsoft account are all valid, within trial period and working on a Microsoft Surface Pro (all microsoft hardware).

Any suggestions on what might be wrong?

On a side-note, MS customer support experience possibly the worst I've ever experienced - 6 lengthy calls and no help, keep getting bumped between people, hung up on, sent to the wrong department. Would really love some traction on this so I can get back to working!

Answer 1

Hello Peter,

So you are experiencing the issue online? Can you use the Project app on your PC?

Regards,

Manuela

Answer 2

Did you try reinstalling or repairing Office? Is any error log generated?

Answer 3

Hi Manuela,

Yes I can access the Project Center online, but as soon as I try to use the app on my PC (either opening without any project file in mind or opening from Project Center) it crashes.

Hope this helps!

Regards,

Peter

Answer 4

Hey Alex,

Thanks for the quick response! Here are the screenshots and info you requested:

• No changes have happened to my Surface (to my knowledge). I have restarted, but no updates to the system.
• Version of windows is Version 1803 (OS Build 17134.345)
• Project version is 16.0.9126.2295. I have repaired this as suggested, issue is still occurring.

Steps to reproduce:

• Go into Project Center
• Open project

First screenshot: After opening project:

Then I get a blank screen on Project:

Then it crashes:

Note: My profile does have access to this project. Nothing has changed on account permissions since last Friday when I was able to access the project.

Answer 5

Hi Peter,

Sorry for all the trouble.

We suggest you repair office first: Repair an Office application.

For further trouble troubleshooting, we would like to confirm the following question with you:

1. Could you share a screenshot of the error message with us?

2.  Is there any change in the Surface you are using? System update maybe?

3. The Project version you are using:

Open Control Panel, locate to Control Panel\Programs\Programs and Features, check the Project's version.

4. The windows version

Windows version and build: press Windows key + R > type winver > OK

Regards,

Alex