Need help on powershell coding regarding SCSM

jansi rani krishnan 601 Reputation points
2021-08-02T10:27:33.26+00:00

Hi Team,

I am working on updating incident form in SCSM through a PowerShell script.

I have the value of a variable "$ResponseObject.Result" like below
119345-image.png

I would like to store the sys_id and SNOW ticket number in one of the field in the Incident form in SCSM. But the below code is not working. Any help is highly appreciated.
if ($Responseobject.result.status -eq "inserted")
{
$UpdateAlternateContact=@"
sys_id=$Responseobject.result.sys_id
SNOW Ticket Id=$Responseobject.result.number

"@
}

Set-SCSMObject -SMObject $IO -Property "AlternateContactMethod" -value $UpdateAlternateContact

Any help is highly appreciated.

Regards,
Jansi

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
210 questions
Windows Server PowerShell
Windows Server PowerShell
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.PowerShell: A family of Microsoft task automation and configuration management frameworks consisting of a command-line shell and associated scripting language.
5,415 questions
{count} votes

Accepted answer
  1. Andreas Baumgarten 98,626 Reputation points MVP
    2021-08-02T14:17:42.253+00:00

    Hi @jansi rani krishnan ,

    here we go:

    Import-Module SMlets  
    $smdefaultserver = "SCSM1"  
    # Define properties  
    $irID = "IR2103"  
    $SysID = "c21f57971b6d7c101d777b75464bcb26"  
    $SNOWticketID = "INC0055836"  
    $status = "inserted"  
    ######  
    $irClass = Get-SCSMclass -name System.Workitem.Incident$  
    # Get SCSM objects  
    $irObj = Get-SCSMObject -Class $irClass -Filter "ID -eq $irID"  
    # Update IR Alternate Contact Method  
    if (($status -eq "inserted") -and ($irObj)) {  
        $UpdateAlternateContact = "Sysid: $SysID | SNOW ticket number: $SNOWticketID | Correlation_id: $irID"  
        Set-SCSMObject -SMObject $irObj -Property "ContactMethod" -value $UpdateAlternateContact  
    }  
    

    ----------

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten


2 additional answers

Sort by: Most helpful
  1. Andreas Baumgarten 98,626 Reputation points MVP
    2021-08-03T09:04:18.003+00:00

    Hi @jansi rani krishnan ,

    the "Alternate Contact Method" text field in the Incident form is a single line. Using values 3 different lines might be not optimal.

    But anyway. If you like the values in 3 lines please try this:

     Import-Module SMlets  
     $smdefaultserver = "SCSM1"  
     # Define properties  
     $irID = "IR2103"  
     $SysID = "c21f57971b6d7c101d777b75464bcb26"  
     $SNOWticketID = "INC0055836"  
     $status = "inserted"  
     ######  
     $irClass = Get-SCSMclass -name System.Workitem.Incident$  
     # Get SCSM objects  
     $irObj = Get-SCSMObject -Class $irClass -Filter "ID -eq $irID"  
     # Update IR Alternate Contact Method  
     if (($status -eq "inserted") -and ($irObj)) {  
         $UpdateAlternateContact = "Sysid: $SysID `r`n SNOW ticket number: $SNOWticketID `r`n Correlation_id: $irID"  
         Set-SCSMObject -SMObject $irObj -Property "ContactMethod" -value $UpdateAlternateContact  
     }  
    

    ----------

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten


  2. Andreas Baumgarten 98,626 Reputation points MVP
    2021-08-03T10:18:01.48+00:00

    Hi @jansi rani krishnan ,

    here we go:

    # Alternate Contact Method property  
    $a = "SNOW SYS ID: c21f57971b6d7c101d777b75464bcb26 | SNOW INCIDENT NUMBER: INC0055836 | SNOW CORRELATION ID: IR6177"  
    # Get SysID  
    $sysID = ($a.Split("|")[0].Split(":").Trim())[1]  
    $SysID  
    # Get SNOW Ticket ID  
    $SNOWticketID = ($a.Split("|")[1].Split(":").Trim())[1]  
    $SNOWticketID  
    # Get SCSM IR ID  
    $irID = ($a.Split("|")[2].Split(":").Trim())[1]  
    $irID  
    

    ----------

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten