Need help on powershell coding regarding SCSM

Question

Hi Team,

I am working on updating incident form in SCSM through a PowerShell script.

I have the value of a variable "$ResponseObject.Result" like below

I would like to store the sys_id and SNOW ticket number in one of the field in the Incident form in SCSM. But the below code is not working. Any help is highly appreciated.
if ($Responseobject.result.status -eq "inserted")
{
$UpdateAlternateContact=@"
sys_id=$Responseobject.result.sys_id
SNOW Ticket Id=$Responseobject.result.number

"@
}

Set-SCSMObject -SMObject $IO -Property "AlternateContactMethod" -value $UpdateAlternateContact

Any help is highly appreciated.

Regards,
Jansi

Answer 1

Hi @jansi rani krishnan ,

here we go:

Import-Module SMlets  
$smdefaultserver = "SCSM1"  
# Define properties  
$irID = "IR2103"  
$SysID = "c21f57971b6d7c101d777b75464bcb26"  
$SNOWticketID = "INC0055836"  
$status = "inserted"  
######  
$irClass = Get-SCSMclass -name System.Workitem.Incident$  
# Get SCSM objects  
$irObj = Get-SCSMObject -Class $irClass -Filter "ID -eq $irID"  
# Update IR Alternate Contact Method  
if (($status -eq "inserted") -and ($irObj)) {  
    $UpdateAlternateContact = "Sysid: $SysID | SNOW ticket number: $SNOWticketID | Correlation_id: $irID"  
    Set-SCSMObject -SMObject $irObj -Property "ContactMethod" -value $UpdateAlternateContact  
}  

----------

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

Answer 2

Hi @jansi rani krishnan ,

the "Alternate Contact Method" text field in the Incident form is a single line. Using values 3 different lines might be not optimal.

But anyway. If you like the values in 3 lines please try this:

 Import-Module SMlets  
 $smdefaultserver = "SCSM1"  
 # Define properties  
 $irID = "IR2103"  
 $SysID = "c21f57971b6d7c101d777b75464bcb26"  
 $SNOWticketID = "INC0055836"  
 $status = "inserted"  
 ######  
 $irClass = Get-SCSMclass -name System.Workitem.Incident$  
 # Get SCSM objects  
 $irObj = Get-SCSMObject -Class $irClass -Filter "ID -eq $irID"  
 # Update IR Alternate Contact Method  
 if (($status -eq "inserted") -and ($irObj)) {  
     $UpdateAlternateContact = "Sysid: $SysID `r`n SNOW ticket number: $SNOWticketID `r`n Correlation_id: $irID"  
     Set-SCSMObject -SMObject $irObj -Property "ContactMethod" -value $UpdateAlternateContact  
 }  

----------

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

Answer 3

Hi @jansi rani krishnan ,

here we go:

# Alternate Contact Method property  
$a = "SNOW SYS ID: c21f57971b6d7c101d777b75464bcb26 | SNOW INCIDENT NUMBER: INC0055836 | SNOW CORRELATION ID: IR6177"  
# Get SysID  
$sysID = ($a.Split("|")[0].Split(":").Trim())[1]  
$SysID  
# Get SNOW Ticket ID  
$SNOWticketID = ($a.Split("|")[1].Split(":").Trim())[1]  
$SNOWticketID  
# Get SCSM IR ID  
$irID = ($a.Split("|")[2].Split(":").Trim())[1]  
$irID  

----------

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten