Private message

Question

I received an email saying I had to respond to a private message, but when I click on "Read private message" and sign in, I'm taken to a page that says there are no messages.  I'm a bit confused.

Thanks

S

Answer 1

Hi S,

It seems that you are talking about the private message in the thread. I read all the conversations in the thread and it seems that you are also the case owner Steven625sja. If yes, as the private message is sent to Steven625sja, you will not see it if you log into it with the current account. I suggest you use the original account to log into the private message to see the detailed information. If you can’t find the original account, I suggest you return to the thread to contact the engineer there for a new private message for troubleshooting.

Thanks,

Cliff

Answer 2

No longer need any help.

Thank you

S

Answer 3

Hi S,

Have you referred to my suggestions? Do you need further help on this issue?

Thanks,

Cliff