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We are getting "Failed to enter recovery mode" error while trying to recover a custom made azure sphere pcb using the Azure Sphere Standalone FTDI Interface Board.
The PCB is connected to J4 of the FTDI interface board via TC2050 cable.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 72%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
HI @Sujith - Is the EEPROM programmed with Azure Sphere XML for the SDK to detect the board? See https://github.com/Azure/azure-sphere-hardware-designs/tree/main/P-FTINT-1-1
Can you share an image or schematics of the board connections to further understand the setup? Thanks!
Hi @Chandranmsft ,
Yes the EEPROM has been programmed and the Service/Debug Interface(J3) of the FTDI interface board is working fine.
Only the recovery port is having issue.
TThanks @Sujith ! Can you run the command with --verbose switch and share the results along with the zip file from azsphere get-support-data --destination d:\AzSpSup.zip command.
Please send these files to ***@****. Thanks again!
Thanks for sending the additional info. Team is currently reviewing the issue and I will share an update once they identify the cause and fix.
Hello @Sujith ,
I have synced internally and understood that your issue is now solved. This was a faulty board and it resolved with a newly assembled board.
Please confirm if you have further questions here or over email and mark it as answer for others benefit as well :).
Thank you so much!