Access Crashes

Question

We have had a stable version of our application that has recently started having issues emailing. It has always worked in the past and had no issues. But over the weekend maybe even Friday we have had multiple customers report issues emailing. Logged in to take a look and the application gets as far as creating the report in a pdf but then fails to hand off to outlook. looking at the event log it says access is the faulty application and the faulty dll is mso.dll.

Event ID is 1000.

I have uninstalled and reinstall all versions of office, Ran multiple repairs and rebooted several times, tried replacing the mso.dll

I am thinking this has to do with a recent windows 10 update. Windows 8.1 and windows 7 clients don't have the issue thus far.

Its an issue across multiple versions of access. I have tied the native version which is access 2007, also tried 2010 and 2013 versions of runtime same issue. So i dont think its an issue with access more of an issue with either windows 10 and or office 365

Its not an issue emailing from old versions of office though. outlook 2007 and 2010 versions work fine. Its only related to the office 365 versions specifically i can say 2016

Answer 1

This is an issue that occurs specifically when you have Office 365 installed side-by-side with an older version of Access (and are using the older version of Access).

The issue is being investigated.

In the meantime, if possible, on machines that have Office 365 installed, if you can use the O365 version of Access, rather than an older version of Access, that will avoid the problem.

Shane Groff

Access Engineering

Answer 2

Hi Matt and Scottgem,

Sorry for the inconvenience it caused. We’ll try our best to help you resolve the issue and for this we would like to confirm the following information:

1. Do you get any error? If so, please provide the screenshot.
2. Please confirm the detailed steps to reproduce the issue, so we can test on our end.
3. Your OS version and build.

@Matt Drew, could you please confirm the version and build of your Access application? To find the version information, open MS Access, click File>Account, you’ll see this info under Product Information.

@Daniel Pineault, thanks for contributing in this post.

Regards,

Neha

Answer 3

This just cropped up at my company too. PCs running 32 bit Office 365 recently got a new Office update (Version 1811 (Build 11029.20079)). This version apparently includes a bug that breaks the MAPI implementation. Hopefully MS will come up with a quick fix.

Answer 4

Sounds like this is my issue.

I will investigate and check back.

Answer 5

Do you use Mapi?  Could you be suffering from http://www.devhut.net/2018/12/03/access-bug-mapi/