mecm 2103 bitlocker not working

Question

Clients with the latest agent are missing the bitlocker component. And management of the clients local drive fails. However, clients that still have the old agent, management of the Clients local drive works. what is going on here?

Answer 1

Without a significant amount more technical detail, there's nothing that can be said here.

Start with defining the following in technical terms and include screenshots or whatever evidence is leading you:

• "missing the bitlocker component"
• "management of the local drive fails"
• "clients still have the old agent"

Technical troubleshooting requires technical details.

Also, what version of the client agent is running on the clients experiencing the issue and what policies do you have in place for these clients with respect to BitLocker?

Answer 2

which logs do you need?

Answer 3

We are running ConfigMgr 2103
The site server is Windows 2016
The Management points are Windows 2012 R2
The Client are Windows 10 Enterprise 21H1

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