Faulting module name: chart.dll

Question

Any word on a fix for this issue in Office 2016?

Constant crashes when working in a chart, selecting data, changing stuff.

Latest Win10Ent and Office 2016 x64.

Hey Microsoft Office crew, this is causing major headaches for us, please fix it!

I've tried all the usual stuff, including the little fixit tools, nothing helps.

Yes I tried safe boot, safe mode, no add-ins etc.

Auto Error Reporting module zipped up a bunch of stuff and sent it off, but no reply.

Faulting application name: EXCEL.EXE, version: 16.0.4678.1000, time stamp: 0x5aa7ea4e

Faulting module name: chart.dll, version: 16.0.4678.1000, time stamp: 0x5aa7ed63

Exception code: 0xc0000005

Fault offset: 0x00000000001ba0ac

Faulting process id: 0x21d8

Faulting application start time: 0x01d3d64a2850e1ec

Faulting application path: C:\Program Files\Microsoft Office\Office16\EXCEL.EXE

Faulting module path: C:\Program Files\Microsoft Office\Office16\chart.dll

Report Id: 4f1a234a-3b94-43c8-9b2a-79ae47a6c20f

Faulting package full name:

Faulting package-relative application ID:

Fault bucket 1487363521449149074, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: EXCEL.EXE

P2: 16.0.4678.1000

P3: 5aa7ea4e

P4: chart.dll

P5: 16.0.4678.1000

P6: 5aa7ed63

P7: c0000005

P8: 00000000001ba0ac

Answer 1

Uninstalling KB4018319 resolved the issue for me.

Answer 2

Hi there, same issue here on four RDS servers, affecting 120 employees who can't open their Excel reporting with graphs.

Uninstalling KB4018319 does fix the issue, however, we wonder if we're safe when we decline this security update.

Our environment is Windows Server 2016 Standard virtual servers on Hyper-V.

Why does this take so long?

We have lots of excels files to reconstruct the Excel crashes.

Since this issue is known by Microsoft it doesn't help me to open a case.

It should help when Microsoft announces when a better security patch is expected,

Answer 3

Microsoft,

Uninstalling KB4018319 is a workaround, not a fix. It has been 2 months, has a fix been published?

When the KB reinstalled on the next update cycle the issue recurred for users.

Please communicate when this will be addressed with a fix as uninstalling the KB and associated KBs and deferring them to prevent the issue is a security risk.

Thank you

Answer 4

Been searching for a solution for a week now and this appears to have done it THANK YOU !

Answer 5

Sorry to hear about your trouble. I didn’t see that you mentioned trying to do an online repair of the application. In case you haven’t tried that step, here is the link to the instructions:

https://support.office.com/en-us/article/repair...