OneNote Error code: 0xE4010688

Question

Split from this thread.

Hello,

For the last few weeks I have been having issues with syncing my onenote (desktop version). It would randomly shut off and when I try to reopen onenote only half of my notes would show. Each time I try to sync the folder the following error would appear "We're sorry, something went wrong during sync. We'll try again later. (Error code: 0xE4010688)". It is finals week for me and if possible I would love to be able to retrieve my missing updated notes if not I need the assurance that as I am taking my notes that they will not disappear withing 10 minutes of me writing them. Thanks

Answer 1

I appreciate your response. Since you're still having issue regarding the changes that you've made on your notebook, I recommend that you check if you can see a Misplaced Section option in OneNote 2016. Refer to this link on how to resolve misplaced sections. You may also refer to this article when you're using OneNote for Windows 10.

Also, I suggest that you create a new user profile to address the error codes you're getting in OneNote 2016. Here's a support link on how to create a new user profile, then open OneNote 2016 on the new user profile, see if the issue still occurs.

Let me know the result of the troubleshooting

Answer 2

Hello sadeaji,

Since your notebooks are so important especially right now that it's finals week, I would suggest that you check your notes in OneNote online. This way we can check if your notebooks are all there.

To further isolate your concern, are you using the OneNote 2016 or the OneNote app for Windows 10? To check the difference between the two, here's an article: What's the difference between OneNote and OneNote 2016?

We're sorry, something went wrong during sync. We'll try again later. (Error code: 0xE4010688) error messages usually occurs when our servers are experiencing high volume. Your notes are safe and there is no need for you to take any additional steps. OneNote will continue to reach out to the server to sync your notes until the server responds. In instances that the server is particularly overloaded this might take a while. We recognize that this is impacting your ability to get work done and we are working to ensure this happens less often in the future.

Note: Don't sign out and clear your credentials.

If you're able to access your notebooks in OneNote online, I recommend that you view the server status through this link. You would see an X mark along with a description beside the service if there's a problem within the server.

Update me with the status of your notes in OneNote online by replying to this thread.

Good luck on your finals week!

Answer 3

Hello,

Thank you so much for the response! So far I have been using the desktop version of Onenote 2016 using the Windows 10 system.

I was able to recover some of my notes but unfortunately not everything. I was not able to view the lost notes even on OneNote Online.

A new issue has arised, now my OneNote keeps shutting down with an error message (0x20). I tried to look up resolutions to this forum but I haven't been able to find one concerning someone that is using a windows server.

Answer 4

Hello,

For the last few weeks I have been having issues with syncing my onenote (desktop version). It would randomly shut off and when I try to reopen onenote only half of my notes would shownup. Each time I try to sync the folder the following error would appear "We're sorry, something went wrong during sync. We'll try again later. (Error code: 0xE4010688)". It is finals week for me and if possible I would love to be able to retrieve my missing updated notes if not I just need the assurance that as I am taking my notes that they will not disappear within 10 minutes of me writing them.

I have finals within the next 2 weeks please help!

Thanks