Microsoft Word Online, Endless Loop, and Error Codes when trying to view a document

Question

I have been receiving multiple calls from Teacher users in our school district. When students attempt to open word documents house on their Office 365 accounts they receive an error. This is also affecting Word documents used within the Microsoft Teams application. We've noticed three different symptoms, the first is an error message being displayed, the second is a yellow banner telling to save the latest changes, and the third is an endless loop that attempts to load the document. 

Answer 1

Thank you so much for the fast response. I spoke to the teacher and it seems that the teacher and group of student no longer are being affected by this issue. 

Thank you once again,

Answer 2

Hi Jose,

Sorry for all the inconvenience. 

We just tested from our side with a test account and we didn't encounter the same issue.

We suggest your users try to Edit it in word or using File > Save as to download a copy of it.

The three images are the same document, could you test the file from your side with Word Online or share a copy of it with us for further troubleshooting? To protect your privacy, please sent it via Private Message: https://answers.microsoft.com/en-us/privatemessage/inbox

We also would like to confirm whether it happens to other document or file types?

Regards

Alex

Answer 3

Hi Jose,

Haven't heard from you for a while, does this issue still persists? If you need further support, just reply at your convenience.

Regards,

Alex

Answer 4

Hi Jose,

Thanks for sharing with us. Glad to hear the issue is gone.

If there are any questions about our products again, welcome to post in our forum. We are happy to help.

Regards,

Alex