Word won't launch

Question

I get an error whenever I try to open Word, Excel, etc.  This happened in the past and I was told to go to run and enter a command.  Then change the settings on Microsoft Click-to-Start or something like that.  I can't remember the command to put in the run screen and can't find it anywhere online.  Can you please remind me of what that process is?

Answer 1

See the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word" at:

https://support.microsoft.com/en-us/kb/921541

or, see the Article “Why do I get a "stopped working message when I start my Office application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

Or

https://support.microsoft.com/en-us/kb/3091375

If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501

saving it to your computer and then running it.

Then, after re-starting your computer, reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

BEFORE REMOVING THE OFFICE INSTALLATION,  MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT AND THAT OFFICE IS ASSOCIATED WITH IT!

If you actually have Office (locally installed) rather than the subscription version provided through Office 365, then you can't get Office through your Microsoft Account. Instead, see

https://products.office.com/en-us/download-back-up-restore-microsoft-office-products

Answer 2

Hello KrisBee922,

You should try running an online repair to solve your problem by following the instructions in the link below :

https://support.office.com/en-us/article/Repair...

Hope this helps

Answer 3

Hi, KrisBee922

Follow these steps, I hope I can serve you.

Press the Start key and type the word CMD, right click on the command prompt and select Run as administrator, enter the following commands one by one followed by the Enter key:

sfc /SCANNOW

DISM.exe / Online / Cleanup-image / Scanhealth

DISM.exe / Online / Cleanup-image / Restorehealth

The execution of these processes may be delayed, do not forget to restart the computer to apply changes.

If it works, follow these others.

Any corrupt DLL files are best performed using built in utilities or using a repair upgrade method:

Open Start, type: CMD

Right click CMD

Click Run as administrator

Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Also run the System File Checker utility:

Open Start, type: CMD

Right click CMD

Click Run as administrator

At the Command Prompt, type: sfc/scannow

This will check for any integrity violations

Restart your system