Excell Save Button is not working

Question

I have a user who is being blindsided every time Excel crashes. Even though she was clicking the save button every five minutes, she would lose hours of entries. and No recovery file.

After many weeks of disgusting frustration, she discovered it only saves if she does File>save - manually.

This is new in the last month.. The Device, the  OS, and the version of office have not changed.

Windows 10

Microsoft Office Professional Plus 2013 15.0.4569.1506

Dell Optiplex 3040

Answer 1

Try following one by one as check after every step whether it resolves the issue-

1. Sometimes, add-ins can cause problems. To determine, if add-in is a problem start your application in safe mode and see if problem has gone away.

To start in Safe Mode -

Hold CTRL key and click on application icon and don't release the CTRL key till it asks you for Safe mode confirmation.

If yes, then start application normally and disable add-ins one by one and start application again every time you disable an add-in to determine the culprit add-in.

To disable add-in > File > Options > Add-ins > Down below you have Manage: Com Add-in : Press Go > Untick the Add-ins to disable and tick to enable them

2. Try repairing your office installation. First try Quick Repair (takes 5 - 10 mins) , if that doesn't help then try Online Repair (Takes more than 30 mins but less than 1 hour in general)

Windows Key+I > Apps > Locate Office & click > Modify > Quick repair / Online repair