One drive Overage

Question

I signed up for one drive 365  1000GB because of overage on 4/18/18 please update my one drive account asap 

thank you in advance

[Moved from: MSN / Installing apps / Installing and updating my app / Other]

Answer 1

Hey there, LindaGoldsmith & Dhavelyn Mer

Note:

Please note the OneDrive category will be closing down, and all threads should be locked. I have moved this question into another OneDrive sub category so your able to get help and support with this.

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Your OneDrive Account will be updated accordingly by the system and is an automated process. Although, a specialized team can change this also, but they do not operate on these forums.

Please ensure your subscription is tied to the correct account by visiting https://account.live.com and signing into your Microsoft Account. Then navigate to Subscriptions where you will see every subscription that is tied to your account.  

If you find that the subscription is tied to your account but has not updated, please reach out to the dedicated OneDrive team by using the contact us link at the bottom of the page or emailing them here: odrvhelp@microsoft.com

Hope this helps,

Regards

Answer 2

Hello Linda,

In order for us to assist you accordingly regarding your OneDrive storage, may we know the particular or specific additional storage that you have signed up for? Also, as things may have changed since your last post, may we know if you're still experiencing the same concern?