Got to stop and start multiple times to login on a VM

shi-vm 1

My portal shows that VM has started but doesn't allow me to connect to my VM. When I stop and start again then I can login. The start and stop processes are taking too long

Ronen Ariely 15,101 Reputation points

2020-07-20T20:11:10.697+00:00
Good day,

please try to provide more information

How often is this happen?

When this happen, please check the Boot diagnostics and make sure that the Virtual Machine is up and running

Can you connect to the VM using any other way like SSH?

(advance) When this happen, in the Portal navigate to the Virtual machine and click on "Run command" on the left menu. In the new blade page, click on the option "Run Command Script". Here you can execute commands directly on the VM. Now you start examine what's the issue. For example make sure that the remote service is running, using the command get-service
shi-vm 1 Reputation point

2020-07-20T20:45:37.157+00:00

Happened yesterday and today. I only run my machine once a day

It was running

I use RDP and don't have set up for SSH
Ronen Ariely 15,101 Reputation points

2020-07-20T21:09:32.547+00:00
Hi,

I guess the issue is in the question

The start and stop processes are taking too long

My first guess is that your VM simply need more time to start all the services. When you start the VM you see in the Portal that the VM is up and running but the fact is that there are probably some services which are not yet running and maybe one of these is the remote service

Please add screenshot of the Boot diagnostics

try to wait a bit more to confirm if the service start (how long did you waited?)

for the sake of the test, move the VM to higher tier so it will have more resources - this should probably solve the issue
shi-vm 1 Reputation point

2020-07-20T22:34:45.26+00:00
I don't have boot diagnostics enabled.

I waited for more than 15 mins after the portal was showing the machine has started but I couldn't login. This is a small machine and always used to take roughly 3 mins to start. If it is about services then why stopping and starting it again would work? I just started my machine and, currently, I am facing the same issue. I haven't stopped it yet.

What do you mean by moving to higher tier? 8GB to 16GB?
prmanhas-MSFT 17,901 Reputation points Microsoft Employee

2020-07-27T12:18:54.39+00:00

@shivm-9824 Did you got a chance to go through the steps mentioned by @ManishJ below. Do let us know if you have any further concerns regarding the same.

If the suggested response helped you resolve your issue, do click on "Mark as Answer" and "Up-Vote" for the answer that helped you for benefit of the community.

1 answer

Manish Jha 236 Reputation points

2020-07-21T09:05:56.847+00:00

A couple of things to check

1) when you click on VM and navigate to Support + troubleshooting and in screenshot do you see the windows screensaver and in resource health status do you see any health events

2) Can you connect to the Virtual machine via Serial console

3) Probably you may have tried this but did you try to redeploy the VM and even before doing did you try to reset the RDP configuration from the Portal

4) Once you are able to login in the event viewer do you see any out of the ordinary events for the RDP issue

5) Last but not the least in VM extension tab do you see any failed extension, I will suggest just redeploy the VM first and then check

For the issue that you have reported that it takes time to start and stop, have seen these behaviour when api at times takes a while to stop start or reboot or redeploy a VM
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Got to stop and start multiple times to login on a VM

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