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Excel crashing issue.

Anonymous
2019-02-15T06:16:20+00:00

Hi Team,

On one of my user's laptop, I am seeing this issue. Please help with this on priority. Excel is crashing for that user.

Log Name:      Application

Source:        Application Hang

Date:          14-02-2019 18:49:08

Event ID:      1002

Task Category: (101)

Level:         Error

Keywords:      Classic

User:          N/A

Description:

The program EXCEL.EXE version 16.0.10730.20264 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

 Process ID: 18cc

 Start Time: 01d4c2940a085b75

 Termination Time: 0

 Application Path: C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE

 Report Id: 32112e7f-1a56-4ad8-a0ff-e5fdee58c251

 Faulting package full name:

 Faulting package-relative application ID:

Log Name:      Application

Source:        Office 2016 Licensing Service

Date:          13-02-2019 15:15:40

Event ID:      0

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Description:

The description for Event ID 0 from source Office 2016 Licensing Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Subscription licensing service failed: -1073422333

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. DaveM121 890.8K Reputation points Independent Advisor
    2019-02-15T07:40:06+00:00

    Hi yogesh that is caused by an Office licencing error on Excel, follow these steps to perform a full repair of your Office installation . . .

    Open Control Panel - Programs and Features

    Click Microsoft Office in the list of installed applications

    At the top, click 'Change'

    On the resulting dialog, click 'Repair' - choose the Online Repair, it is a comprehensive fix

    That should fix any issues with your Office Installation . . .

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