Forms "share to collaborate" does not work

Question

I have created a Form in O365 and would like anyone who has the URL to collaborate on the form. However, when I paste the generated form URL to a browser window (where I am NOT logged on to O365), I am taken to the MS Forms website, not the form that I just created. If, however, I paste the generated form link to a browser window where I have a logon session with O365, the link works.  Any idea why this happens? It seems that the browser has difficulty understanding the redirect URL. Thanks!

Answer 1

Hi Virtualkevin,

First we need to log on account to be in session to use the shared Form link to collaborate on Form.

Please follow the steps below to clear your browser's cache and check if there is any improvement:

Edge - http://packard-bell-scandic.custhelp.com/app/answers/detail/a_id/38047/~/microsoft-edge%3A-how-to-clear-browser-history-and-cache (in your situation from the screenshot)

Internet Explorer - https://support.microsoft.com/en-us/help/260897/how-to-delete-the-contents-of-the-temporary-internet-files-folder

Chrome - https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Firefox - https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

If the issue persists, could you please provide the following information to help better understand your situation so that we can better assist you?

1. Has the situation occurred before? How about other browsers?
2. Have you changed your Internet Service Provider recently? 
3. If you change a network, does the issue occur?
4. Does the issue occur to other people?

Thanks,

Tina Zhou

Answer 2

Hi Tina,

Thanks for your replies. If users have to sign in to collaborate on a form, it works as expected. 

Thank you.

Answer 3

Hi Virtualkevin,

Have you reset your browser? Does the shared form link work as you expect now? Let us know if you need further assistance.

Thanks,

Tina