cursor stuck

Question

the cursor is a the bottom of  the page and will not move

Answer 1

1. On the Layout tab of the Ribbon, in the Page Setup group, click the dialog launcher (the small arrow in the bottom right corner) to open the Page Setup dialog (if you have the horizontal ruler displayed, you can also open Page Setup by double-clicking at the top of the ruler).
2. Select the Layout tab of the dialog.
3. Make sure that Vertical alignment is set to Top and not Bottom.

Answer 2

Hello, it is a pleasure for me to assist you with your request.

I would recommend to use the next link to proceed with a repair:

https://support.office.com/en-us/article/repair...

Let me know if you have any further questions.

Answer 3

Hi Robert, follow these steps to perform a full repair of your Office installation . . .

Open Control Panel - Programs and Features

Click Microsoft Office in the list of installed applications

At the top, click 'Change'

On the resulting dialog, click 'Repair' - choose the online repair, it is a comprehensive fix

That should fix any issues with your Office Installation . . .

Answer 4

Is this problem specific to Word or for entire Windows? Assuming specific to Word -

Please try these options one by one and check after each option.

1. Try repairing your office installation (Quick repair is good enough). Try repairing your Office installation. First try Quick Repair (takes 5 - 10 mins) , if that doesn't help then try Online Repair (Takes more than 30 mins but less than 1 hour in general)

https://support.office.com/en-us/article/Repair...

2. Sometimes, add-ins can cause problems. To determine, if add-in is a problem start your application in safe mode and see if problem has gone away.

To start in Safe Mode -

Hold CTRL key and click on application icon and don't release the CTRL key till it asks you for Safe mode confirmation.

If yes, then start application normally and disable add-ins one by one and start application again every time you disable an add-in to determine the culprit add-in.

To disable add-in > File > Options > Add-ins > Down below you have Manage: Com Add-in : Press Go > Untick the Add-ins to disable and tick to enable them

3. Many third party applications also cause the problem like Tuneup Utilities, Abby Finereader, Kaspersky & other Anti Viruses etc. If you want to know if some program is conflicting -

Boot your computer in Clean boot mode and then start the application. If it works successfully, then some program is conflicting with this.

Refer to the section - How to determine what is causing the problem after you do a clean boot.

Don't forget to do - Reset the computer to start normally after clean boot troubleshooting.

https://support.microsoft.com/en-us/help/929135...

Do let me know if you have any more question or require further help. If above didn't work, I will supply more troubleshooting steps to solve this problem.