https://admin.microsoft.com/AdminPortal/Home#/catalog

Question

Hi, 

I am employed as an IT administrator in 3 primary schools. Last year I opened office365 accounts  for 2 schools and everything works perfectly. I recently opened an account for the third school. After registration we got License a5 for faculty (trial) automatically, so i immediately canceled it.  We want License A1 for faculty as in the previous two cases. When I try to access the purchase services (https://admin.microsoft.com/AdminPortal/Home#/catalog) as a global administrator or as a billing administrator, I get the following message: It looks like you don't have permission to make purchases. Please contact your admin.

After that, I'm redirected to the other page where the next message is:

You can try refreshing the page to solve the problem. You can also wait a few minutes and try again.

If the problem does not go away, please submit a Service Request.

Close

Support Information

Correlation ID:

weu # e514e2a4-608f-4984-97be-cfd294e0acc4

Error code:

0

I tried everything many times, but nothing. Can you help me?

(our new site is ***, and our office administrator account admin@***)

Additional proof that we are an educational institution can be found on the website  - Ministry of Education, Science and Technological Development of the Republic of Serbia - ***

Thanks!

![](https://learn-attachment.microsoft.com/api/attachments/89442530-c282-4e90-b283-073d63047478?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/d7d5b781-785a-41dc-8d30-51d12e200b2d?platform=QnA" rel="ugc nofollow">![](https://learn-attachment.microsoft.com/api/attachments/d7d5b781-785a-41dc-8d30-51d12e200b2d?platform=QnA