@Lakshmi Narayanan Thank you for your query!!!
I can see you have posted same query here as well and seems like the link you are following should do the trick.
As a suggestion I would recommend you to go through this thread as well since it has solution mentioned based upon internal team interaction by fellow team mate and has resolved issue in many case.
Hope it helps :)
Please "Accept as Answer" if it helped so it can help others in community looking for help on similar topics.