Apply rules to a shared mailbox, using 'Another user...'

Question

I have a shared mailbox: admin@ where our staff send emails and these emails get moved to their named folders so that the admin team can pick them up later and process the contents. I have had a new staff member join and so I attempted to set up the rule to move the email.

From the Office 365 admin page, I open the Exchange Server and click on my initials in the top right and select Another User... and from the list I select the admin mailbox.

I select Organize email and then attempt to add a new rule. When I select the destination folder that I wish to move the mail to, it shows my mailbox and not the admin mailbox whose account I am working under.

<Masked by moderator due to privacy>

Answer 1

Are you a mailbox owner? If you have owner rights, log into your account in OWA and open the shared mailbox.

ETA: When i try it using your method, my actions are limited to assign a category, redirect, and delete . Possibly because the admin account doesn't have delegated rights to the mailbox.

Answer 2

Thanks for your help Diane, that sorted it!