Excel memory leak!

Question

Excel has a crazy memory leak!

I load a sheet with 26,000 rows, no problem.  It's all just text and the file size is only 4MB.  I turn on data filtering, and the memory usage climbs to 10GB until the beach ball stops spinning and the filtering is in place.  But then, while I'm not doing anything with Excel, Activity Monitor shows the memory usage continuing to climb.  Excel is sitting there in some loop just sucking up memory, climbing at about 1GB every 2-3 seconds.

Last week it showed Excel using 156GB of memory

When I quit Excel, it's memory usage obviously goes away, but now the "kernel task" is using 6.5GB, which it was not before I launched Excel.

Office 365 for MacOS on an iMac Pro with 32GB of memory and MacOS 10.13.4

Answer 1

Hi Boatguy54,

Although you have provided UserVoice with feedback, I have the following points that you need to confirm so that we can try to solve your problem.

1.A screenshot of your Excel File tab>Account to let us know your Excel product information, including product name and full version number. Like this. Don't paste. Just upload a picture.

2.The issue regarding memory leak happens in all Excel files or a specific Excel file.

Regards,

Eli

Answer 2

The link you posted, and the link on that page, lead to a 404 on the UserVoice web site.

This is the correct link for Excel UserVoice.  But the UserVoice is for suggestions and new features with voting.  It's not for bug reporting.

I have submitted perhaps 50 items through the in app feedback facility and never received a follow up from MS.  And I have submitted this memory leak issue as well.  Silence.

I actually have received responses from MS staff on this site regarding other bugs.

Answer 3

The best place to report a bug like this is using the UserVoice Feedback

.

********************************

***************************************************

********************************

Send Bug Reports and Feature Requests (and even Rants <G>) to MS Developers and Managers using the Feedback Hub:

“Official” MS does not pay much attention to this forum. However, you now can send your complaints, bug reports and feature requests directly to MS developers and managers using the “Feedback” process described in this link:

https://answers.microsoft.com/en-us/windows/for...

Please post a share link to your feedback, back here, so other people who find your question will be able to vote for it and add their comments to it.

How do I give feedback on Microsoft Office?:

https://support.office.com/en-us/article/how-do...

This is MS "official" documents with links to appropriate UserVoice and "Answers" forums.

********************************

***************************************************

********************************

.

Answer 4

Run the Microsoft Auto Update and see if there is a newer version. It's possible the version you have had a memory leak which has been fixed.

__________

Disclaimer:

The questions, discussions, opinions, replies & answers I create, are solely mine and mine alone and do not reflect upon my position as a Volunteer Moderator.

Thanks, but AutoUpdate is configured to update all my office apps whenever an update is available.  I'm using 16.13.1 (180523).

Answer 5

Run the Microsoft Auto Update and see if there is a newer version. It's possible the version you have had a memory leak which has been fixed.

__________

Disclaimer:

The questions, discussions, opinions, replies & answers I create, are solely mine and mine alone and do not reflect upon my position as a Volunteer Moderator.