Migration Error

Question

Please let me know what is error below refers to and how to resolve.

Error: MigrationMRSPermanentException: Error: The job encountered too many transient failures ‎(61)‎ and is quitting. The most common failure is ObjectExistedException/MapiExceptionCollision with the hit count 60. --] Move/Copy messages failed. --] MapiExceptionCollision: Unable to copy folder. ‎(hr=0x80040604, ec=-2147219964)‎ Diagnostic conte

Thank you

Answer 1

Hello Rosemary,

Please check Rick's reply and feel free to share any updates. 

Regards,

Leo

Answer 2

Hello Rosemary,

Thanks for your post in our forum. Based on the error message you provided, the reason that you failed to migrate is that there are some corrupted items. The system will stop if the hit count 60. You can try to delete the corrupted items if you don’t need them anymore.

Moreover, in order to help you better, I need to collect some related information:

1. There are many ways to migrate to Office 365. Please let me know which way you are using to migrate to Office 365.
2. You are migrating from where to Office 365 for Business?
3. During which step did the issue happen. Please let me know the detailed information and capture a screenshot of the full error message.
4. May I confirm that if the issue happened to one specific user?

Please feel free to let me know if you have any updates.

Regards,

Rick