Template Compatibility issue

Question

I ran compatibility troubleshooter on my winword.exe (2016) and now when I try to open a template I created I get an error that says Microsoft Visual Basic for Applications "Errors occurred during load".    At one point I could double click on this template and use it, however I could not put it in my "start up" and use it that way because I would get a different error about compatibility.   That is when I decided to run the troubleshooter and now the template won't work at all.  Any ideas?

Answer 1

The template, and the accompanying Excel Workbook that I sent to you, should be saved in the users Template folder and then, when they want to create a document that contains the letter head, they need to use File>New and then select that template as the basis of the document that they want to create.

With the template as I sent it to you, the userform will then open and they can select the Office where they are located and the name of the attornery from the list of attorneys in that office (assuming that you have done what was intended with the Excel workbook.

Answer 2

That is all the information they gave.  I was just hoping that someone ran across this problem before.   I may just uninstall and reinstall office to see if that fixes the issue.   Thanks.

Answer 3

Do you know what it did to fix it? There is nothing in WinWord that is incompatible with windows and the wrong settings will break features.

Answer 4

No it does not look like compatibility got turned of.  It said it fixed WINWORD.  It was incompatible.   The program seems to run fine but I don't know why it won't open my other template now.

Answer 5

What did the troubleshooter fix/change? if it enabled compatibility, you need to turn that off - all office apps are fully compatible.