This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have embedded a Sway in Blackboard. It works fine when I embed. A few days later it has the following error message:
*"Refresh Page:*We've updated the Sway site, or this page has been idle too long. Refresh your browser to continue working."
I have fixed this twice, by re-embedding the link, but when I check days later this error message comes back up. I can open the Sway fine online.
This issue only happens with Safari web browser. The embedded Sway works fine in google chrome. Any ideas why this is happening?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Ian,
You shouldn't have to re-embed the Sway to fix this. If you just refresh the page (or click refresh in that dialog), the Sway should be fine again. My guess is that you are leaving the Sway open for a long time while the Sway service is being updated in the background.
Jason