Powerpoint 2016 keeps switching slides erratically in presentation mode on MAC

Question

In presentation mode my Powerpoint 2016 on mojave keeps switching slides erratically after a couple seconds. It is not automatic slide transition. Why? Because it keeps going back. And not just one but it jumps back multiple slides. If I have a external monitor it just keeps switching on the external monitor while I still see the correct slide on the laptop.

What can I do? Can I completely purge Office from my Mac and reinstall?

Answer 1

Hi Tobias,

I'd like to share a summary for the issue here which will benefit other community members.

Symptoms:

Power Point slide show may jump automatically back to prior slide 

Environment:

1.                   OS: Mojave 10.14.1 (18B75).

2.                   PowerPoint version: 16.18 (Wait on a slide for about 30 seconds in full screen presentation mode, the slide will automatically skip to a previous slide)

3.                   PowerPoint version: 16.19 (181109) (Some customers fix the issue by upgrading to 16.19, but the other ones still have the issue) (The 16.19 may make the issue idle time from 30 seconds to 10 minutes)

4.                   The issue happens to all files

5.                   The issue happens in full screen presentation mode but not in presenter view mode.

6.                   The issue disappears when all the customers trying to do a screen recording.

Workaround:

Play the presentation in presenter view mode.

Assessment:

We have received reproduce video and some sample process. We are trying to report this issue and will post back any updates as soon as possible. For affected customers to easily identify the information here, this thread will be closed. For more information about this issue, please check updates in this thread: Power Point slide show keep jumping back to prior slide.

Thanks,

Rena