OneDrive stops syncing

Question

Split from this thread.

There is no error. It just stops syncing.

Answer 1

1. Did you make any changes on your Mac prior to the problem? No
2. Does it happen to any files? If not, what specific file types are affected? all files.
3. Have you tried syncing the files to a different folder or library? Yes.

It would be extremely inconvenient to set up a new user since we're logged in through a Windows server.

I have uninstalled and reinstalled the latest version of OneDrive.

Answer 2

Hi Andy,

Thank you for the update. For further investigation, can you provide us the following information we requested?

1. Did you make any changes on your Mac prior to the problem?
2. Does it happen to any files? If not, what specific file types are affected?
3. Have you tried syncing the files to a different folder or library?

If the above suggestions didn't work for you, if it's convenient, please try switching to a different user profile or create a new one to rule out local profile settings as a possible impact.

If the issue persists, we suggest reinstalling your OneDrive client. You can follow the steps below.

1. For apps downloaded from the Mac App Store: Click the Launchpad icon in the Dock, hold down an app’s icon until all the icons begin to jiggle, then click the app’s delete button. If an icon doesn’t have a delete button, it can’t be uninstalled in Launchpad.
2. Alternatively, you can just drag the OneDrive app to the Trash.
3. After you uninstall, you can download the latest version of the app here.

Regards,

Justin

Answer 3

I have also tested our internet speeds and they are fine.

Answer 4

I have tried all of the above. Still lags.

The other thing is that I am only sometimes able to pull up the OneDrive right-click options even though OneDrive is running:

Answer 5

Hi Andy,

Since you're on the latest version of OneDrive, here are some few things we suggest you try:

1. Ensure that OneDrive process is running. Open Activity Monitor under the Applications > Utilities or use Spotlight to search for it. Select the CPU tab, then look under the Process Column for OneDrive. If OneDrive is not running, use Finder or Spotlight to start it.
2. Restart your OneDrive by clicking the OneDrive icon in the menu bar and selecting Quit OneDrive. Then start it by searching OneDrive using Spotlight.

If the above two doesn't work, you can also try resetting your OneDrive sync client and verify if the issue will remain.

1. Exit OneDrive.
2. Find OneDrive in your Applications folder
3. Right-click and select “Show packaged contents”
4. Navigate into the Contents/Resources folder
5. Double tap on ResetOneDriveStandaloneApp.command
6. Start OneDrive and finish the setup process.

You can refer to the article below for your reference.

Fix OneDrive sync problems on a Mac

In addition, have you tried starting you Mac in safe mode? This can help isolate issues on Mac. You can refer to the link below on how to.

How to use a "clean startup" to determine whether background programs are interfering with Office for Mac

We also would like to confirm the following:

1. Did you make any changes on your Mac prior to the problem?
2. Does it happen to any files? If not, what specific file types are affected?
3. Have you tried syncing the files to a different folder or library?

Regards,

Justin