Transient error StoragePermanentException has occurred migration imap mailbox to Office 365

Question

Been trying to migrate an IMAP mailbox to Office 365 but keep getting the below

27/11/2018 08:55:32 [VI1PR01MB4973] The Microsoft Exchange Mailbox Replication service 'VI1PR01MB4973.eurprd01.prod.exchangelabs.com' (15.20.1361.19 ServerCaps:01FFFFFF, ProxyCaps:3FFFC7FD6DFDBF5FFFFFCB07EFFF, MailboxCaps:, legacyCaps:01FFFFFF) is examining the request.

27/11/2018 08:55:32 [VI1PR01MB4973] Connected to target mailbox 'mydomain.onmicrosoft.com\f0c0b6a1-fdba-4daf-9456-2daee7dea4e2 (Primary)', database 'EURPR01DG028-db055', Mailbox server 'VI1PR01MB4973.eurprd01.prod.exchangelabs.com' Version 15.20 (Build 1361.0).

27/11/2018 08:55:32 [VI1PR01MB4973] Replay sync state for request 163c1077-1e37-48c9-8865-c47108b2e57f is null.

27/11/2018 08:55:33 [VI1PR01MB4973] Connected to source mailbox '******@mydomain.co.za (IMAP)', database '', Mailbox server 'email.mydomain.co.za:993 (None)' Version 0.0 (Build 0.0), proxy server 'VI1PR01MB4973.eurprd01.prod.exchangelabs.com' 15.20.1361.19 ServerCaps:01FFFFFF, ProxyCaps:3FFFC7FD6DFDBF5FFFFFCB07EFFF, MailboxCaps:, legacyCaps:3FFFC7FD6DFDBF5FFFFFCB07EFFF.

27/11/2018 08:55:33 [VI1PR01MB4973] Request processing started.

27/11/2018 08:56:07 [VI1PR01MB4973] Transient error StoragePermanentException has occurred. The system will retry (60/60, 91/620).

No sure where to look.  Similar posts on this forum I have seen point to a folder hierachy build but I do not get that far here. Please advise

Answer 1

Hello Bongs1,

Thanks for your private message and glad to hear that you have got it done by exporting to IMAP.

Have a nice time.

Regards,

Rudy

Answer 2

Hello Bongs1,

Thanks for your reply. I have replied you in private message for privacy concern. Feel free to check it please.

Have a nice time.

Regards,

Rudy

Answer 3

Thanks Rudy.

Sent through the log

Answer 4

Hello Bongs1,

Have you refer to my reply? Please take your time.

Regards,

Rudy

Answer 5

Hello Bongs1,

Thanks for post your query here.

The issue on your side should be not pointed to folder hierarchy build. Can I know the entire error logs please? For privacy concern, I have sent you a Private Message to collect it. You can open your community profile and then click View private message to access it.

Meanwhile, please also let us know if you are use the way to do this migration: IMAP migration in the Office 365 admin center?

Regards,

Rudy