This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have a number of users here at my work who have Office 2016. A lot of users are reporting issues with saving various files in MS Word, Excel and Powerpoint.
The most common issue is with MS Word. I have researched the issue online and came across another thread on here where someone else had the exact same issue.
What's happening is this. When a user goes to save the file after completing their work. The hour glass comes up while its trying to save.. Eventually it stops (maybe 20-25 seconds) and then the SAVE AS screen pops back up again. At that point, they get an error message from Microsoft Word that says "A file error has occoured. (C:\users\usersaccountname\filename.docx) ... At the same time, in the directory where the file has been already saving to (or trying to save it to, it creates a TMP file such as ~WRD0000.tmp or ~WRD0001.tmp. This is happening a lot. I have seen the issue myself. Now, if i go to SAVE AS and save the file as a .DOC file instead of the now standard .DOCX file, it saves without any issues.
This happens even when creating a new file with just a single word in the file.
I have tried running office 2016 repair on one of the workstations having the issue.. It happens on other profiles on the same computer. This causing people to lose their work. Some of the other links from this site i have found where other users have had the same issue going back to almost a year ago. There has to be a fix for this by now i would think.. I have also tried uninstalling and reinstalling MS Office 2016. Same result
All computers here are running Windows 7 and have the latest windows update We run Forticlient as our antivirus/firewall and all computers have malwarebytes pro running as well.
any ideas/suggestions would be GREATLY appreciated.
(Screen shot of error below)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
A while back there was an issue with Malwarebytes causing Word to malfunction. Are you sure that Malwarebytes is fully updated on your system?
A while back there was an issue with Malwarebytes causing Word to malfunction. Are you sure that Malwarebytes is fully updated on your system?
I have never had the issue on my own laptop here, but my malwarebytes is always up to date. I will go check with one of the users right now who has the issue.. May even shut down Malwarebytes and see if the isssue occurs without that running.
Just checked with 2 of the users who are having the issue.. Both their malwarebytes are up to date... Any other ideas?.. thx for the response!
Disable all third-party AV utilities and try saving the document.
We are going to try that.. Right now just having an issue disabling Forticlient. Will attempt tomorrow