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Error Code Inactive

Anonymous
2019-02-19T23:58:45+00:00

I purchased Office 365 Home Premium which has a card with the product key on it. I have tried to set it up following all the instructions  but I get an error code: Inactive. I have returned to the store 3 times and they assure me that they have activated it, even replacing it with a new card on 2 occasions, still getting the same problem.

I have contacted microsoft support and have made little or no progress.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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  1. Anonymous
    2019-02-20T00:06:24+00:00

    Dear John,

    I am an independent advisor, and I am trying to help other users in Community with my experience in Microsoft products.

    Unfortunately we do not have tools or means to check the code. You can contact Microsoft phone support in your region https://support.microsoft.com/en-us/help/405170...

    Or you can contact Activation Support them via chat https://support.microsoft.com/en-gb/contactus/o...

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