Excel Windows Drag

Question

Hi, I hope this is the correct area to ask about this particular issue.

I have been experiencing a consistent issue across different machines in which Excel will lag behind the mouse cursor as you drag the window around the screen.  This appears to happen after Excel uses up a certain amount of memory, even if only a few large Excel files are open.  I will provide some system information for the machines:

HP Z640 Workstation

RAM - 64 GB

GPU - Nvidia Quadro K4200

CPU - Intel Xeon CPU E5-2623 v3 @ 3.00GHz

Windows build - 1709 (OS Build 16299.904)

Dell Latitude 7490

RAM - 16GB

Intel UHD Graphics 620

CPU - Intel Core i5-8350U @ 1.70GHz, 1896 Mhz, 4 Cores

Tested with Windows build - 1709 (OS Build 16299.904) & 1809 (OS Build 17763.292)

The original issue was experienced by a user on the above HP Z640 workstation and I performed some troubleshooting such as:

 - Navigated to Office Settings > Advanced > [Editing Options] > Unchecked Smart Cursoring

 - Enabled and disabled "Enhance pointer precision"

 - Enabled and disabled "Use software rendering instead of GPU rendering"

 - Ran sfc /scannow to search for potentially corrupted Windows files.

As this appears to occur across multiple builds of Windows and different hardware, is this an inherent problem with the Office products at the moment?  We are running Microsoft Office 365 ProPlus, the 2016 version of the products.  The build looks to be 1808 (Build 10730.20264) on all the machines that I replicated the issue on.  For the user with the Z640, he runs into issues when having just two 500MB Excel files open.  I was able to replicate the issue on the Latitude 7490 across build 1709 and 1809 by opening about five to six blank Excel files.  At the moment, this is just an annoying inconvenience as it makes it difficult to drag and compare Excel files quickly since the windows take a while to be placed as a result of the lag.

Answer 1

Hi Michael,

Sorry for the inconvenient caused by this issue.

To check if this issue is related to Office or Windows, I'd like to suggest you use the mouse to drag other app windows to check if you can reproduce the lag issue.

If you can only reproduce this issue on Excel, to check if this issue is related to Hardware graphics acceleration, please move to Options>Advanced>Display to uncheck that option.

Besides, please also share with me more info as below to let me have a better understanding of your scenario:

1. Reproduce video of this issue. To protect your privacy, you can share with me your video via Private Message.
2. Does this issue happen before? What have you changed before this issue happens?

Regards,

Neo

Answer 2

Hi Michael,

I haven't received your video in Private Message yet. To further assist you, you may store it in your personal OneDrive and share it with us via a link in Private Messages.

Best Regards,

Nathan

Answer 3

Hi Michael, 

Thanks for your reply in PM.

Since it is not feasible to share with me your reproduce video via OneDrive for Business sharing link, to protect your privacy, I'd like to suggest you share your video with me via OneDrive personal sharing link or other drives' sharing link in PM. Thanks for your understanding.

Regards,

Neo