PPT for Mac Error Reporting

Question

I keep getting Microsoft Error Reporting on my PPT for Mac. Files worked fine on Friday and today (Monday) I keep getting an error Pop-up. Other MS Office applications (Word, Excel) are working fine. Any suggestions? Uninstalling/Reinstalling won't work. Error screen shot is below. Thank you!

Answer 1

Hi Pascale,

We would like to get more information regarding your environment to narrow down the issue. Please let us know the following:

1. Your PowerPoint version (as you can't open PowerPoint, please go to Finder > Applications and add the Version column to Finder to check your Word application's version.)
2. Your OS version (Apple > About).
3. Are you opening a file, or directly launching PowerPoint? If you are opening a file, please try launching PowerPoint and see if it helps.

Please also provide us with the full crash report as well as a sample process. You can obtain the full crash report by clicking on More Information when the app crashes. Please copy the report into a text editor such as Mac's TextEdit. We will collect the crash report via a private message that you can access here.

Regards,

Sheen

Answer 2

Hi Pascale,

This issue has been fixed by the related team from the backend. There is no update needed.

If the issue persists, please provide the information we requested above and let us know.

Thank you,

Sheen