Office 2016 shutdown problems

Question

To whom it may concern.

I read this thread after i was linked to your website and I am having the same problems. Can you let me know what to do. I have restarted and checked for any updates waiting. No updates waiting. I can not use any of the Office applications. Please help. My email is ******@lafayettechristianschool.com. 

Mr. Shannon Powell 

Hi Everyone,

This issue was posted to the Service Health Dashboard (SHD) as incident MO173811 starting at Tuesday, February 12, 2019, at 12:00 AM UTC. The user experience of this incident is: Users may experience errors and app closures when loading any Office 2013, Office 2016, or Office 365 desktop apps. As a potential workaround, users can run Windows update. If impact persists following updates, users should restart their Operating System (OS).

Current status: We've identified an issue in which users may experience errors and app closures when loading Office 2013, Office 2016, or Office 365 desktop apps. We're investigating Office and Windows logs as well as recent updates to identify the cause of the issue. Tenant administrators can view current information and updates on SHD at the link here

https://portal.office.com/admin/default.aspx#@/ServiceStatus/ServiceStatusHistory.aspx.

For affected customers to easily identify the information here, this thread will be closed. You may subscribe to this thread or refer to SHD for updated information. I will also post back here once the issue is resolved on SHD.​

Thanks,

Ran

Answer 1

Hi Shannon

Click Start > Settings > Apps > Apps & features

Scroll down to Microsoft Office

Select it

Click Change

Now, wait while the repair wizard starts up.

Choose the type of repair you would like to perform. Depending on the severity or availability of your Internet connection, you could try the first option, Quick Repair, which is much faster and tries to fix the problem without a data connection.

If that doesnâ€:tm:t resolve the problem, then go back and try the Online Repair option. For my particular issue, I ultimately had to use the Online Repair.

The repair process is straight-forward following the wizard. Note that youâ€:tm:ll need to save your work and close all Office programs first, and then click Repair.

Then wait while the repair process runs.

You will notice the repair experience is similar to a fresh installation. The amount of time it takes will depend on your connection speed and what the issue is.

You will see your Office apps light up in their respective colors while the repair completes.

Once the installation is complete, restart your computer just to be sure and launch your apps and verify if the problem you were having is resolved.

Answer 2

Hello ShannonPowell48

It'd be a good idea to repair Office , following these steps :

Open up the Control Panel on your PC (and show All Control Panel items, if necessary) and click on Programs,

then Programs and Features.

Find Microsoft Office in the list and highlight it .Also say Microsoft Office 365

Click Change.

Select Repair and Online repair then follow the prompts.

More troubleshooting : https://support.office.com/en-us/article/i-get-...

Best regards

Germain