PowerPoint cannot play inserted video

Question

Whenever I insert a video in presentation, It shows "Cannot Play Media" I tried reinstalling the application several times. Still doesn't play inserted video in Slideshow mode. Kindly help. I have tried everything -   un-checking disabling hardware and graphic acceleration, opening PowerPoint in safe mode and even running as an Admin. Need help please.

Thanks,

Swapnil

Answer 1

Hi Swapnil,

Please try the following steps, see if fixes the issue:

• Open Office PowerPoint application.
• On the File tab, click Options.
• In the Options dialog box, click Advanced.
• In the list of available options, uncheck Disable hardware graphics acceleration and Disable Slide Show hardware graphics accelerationcheck box.
• Click OK.

Try to play the video, if it still gives the same error, please try online repair:

• Click Start, in the search box typeRun
• In the Run box, type appwiz.cpl and click OK.
• Select **Microsoft Office 365,**click Change>Online Repair>Repair

If the issue persists, please provide the following information:

1. What is the file format of the inserted video?
2. Please provide the screenshot of Office 2016 Product Information? To get this screenshot, open PowerPoint on your system, click File>Account, capture the screenshot of all the information mentioned under Product Information. ( Note*: please remove any sensitive information from the screenshot such as email address, full name etc.).*
3. A screenshot of the slide where you see “Cannot Play Media” error.
4. Do you get the error in edit or slide show mode?
5. Try inserting a different video, see if you get the same error.

Thanks,

Neha

Answer 2

Thanks for the advice I was getting worried

Answer 3

Thanks, repairing the app worked for me. But its strange when reinstalling the app earlier didn't help. 

Thanks again for the quick response. Cheers