Cannot Remove Delegate Access

Question

An email address used by one of our workers has delegate access to my managers mailbox, which is no longer required. When logged into the Office Admin Centre I can see the delegation. I have tried removing the delegation through the Active Users> Mail Settings> Mailbox Permissions> Edit. I remove the access and save. It shows the changes as being accepted, however when I got back in to check, the previous permissions are still there. I have also checked the delegations in Outlook. The delegations I want to remove are not listed.

How can I fix this?

Answer 1

Hi PPG,

From my side, I added a mailbox as delegation under my mailbox, then I go to Office 365 Admin center to remove it, everything is fine from my side. To better help you, we suggest you run the PowerShell command to remove it again: Connect to Exchange Online PowerShell and Remove-MailboxPermission. After that, you can go to Office 365 admin center > active users > choose this user > Mail Settings to see if the delegation was removed.

Meanwhile, we also have a little unclear on "I got back in to check, the previous permissions are still there" and " delegations I want to remove are not listed". May I know if you mean you still can see the deletetion under your mailbox, but the deletation donesn't under the Outlook's list?

We also welcome to you remove the delegation again from the admin center like below:

Note: Please check if the delegation is under the "Removing".

Thanks,

Richard

Answer 2

Hi PPG,

I am glad to hear the problem was fixed, thanks for your sharing.

Regards,

Richard

Answer 3

Thanks Richard, I logged in to check today and the problem had fixed itself.