Excel 2016 crashes when using graphs

Question

I have a file with 10-12 basic graphs on a single tab.  Worked fine for a while.  Now, when I open the file and access the tab containing the graphs, it immediately crashes and restarts my excel.  Please advise.  Thanks!

Here's the application log from the event viewer. 

General tab:

Faulting application name: EXCEL.EXE, version: 16.0.4690.1000, time stamp: 0x5acd084f

Faulting module name: chart.dll, version: 16.0.4678.1000, time stamp: 0x5aa7ed63

Exception code: 0xc0000005

Fault offset: 0x00000000001ba0ac

Faulting process id: 0x141c

Faulting application start time: 0x01d3f83441dbdafe

Faulting application path: C:\Program Files\Microsoft Office\Office16\EXCEL.EXE

Faulting module path: C:\Program Files\Microsoft Office\Office16\chart.dll

Report Id: aef147d6-ef56-44c4-b0ee-832856bdd88b

Faulting package full name:

Faulting package-relative application ID:

Details tab:

-	System

			-	Provider	<br>	---	---	<br><br><br><br>				[ Name]	Application Error	<br>	---	---	---	---	---

			-	EventID	1000	<br>	---	---	---	<br><br><br><br>				[ Qualifiers]	0	<br>	---	---	---	---	---

				Level	2	<br>	---	---	---

				Task	100	<br>	---	---	---

				Keywords	0x80000000000000	<br>	---	---	---

			-	TimeCreated	<br>	---	---	<br><br><br><br>				[ SystemTime]	2018-05-30T16:36:00.485484400Z	<br>	---	---	---	---	---

				EventRecordID	55821	<br>	---	---	---

				Channel	Application	<br>	---	---	---

				Computer	SEA-1800019563.ant.amazon.com	<br>	---	---	---

				Security	<br>	---	---

-	EventData

			EXCEL.EXE

			16.0.4690.1000

			5acd084f

			chart.dll

			16.0.4678.1000

			5aa7ed63

			c0000005

			00000000001ba0ac

			141c

			01d3f83441dbdafe

			C:\Program Files\Microsoft Office\Office16\EXCEL.EXE

			C:\Program Files\Microsoft Office\Office16\chart.dll

			aef147d6-ef56-44c4-b0ee-832856bdd88b

Answer 1

Hi linasgierstikas, follow these steps to perform a full repair of your Office installation . . .

Open Control Panel - Programs and Features

Click Microsoft Office in the list of installed applications

At the top, click 'Change'

On the resulting dialog, click 'Repair' - choose the online repair, it is a comprehensive fix

That should fix any issues with your Office Installation . . .

Answer 2

Great! I am glad that worked! If you don't have any more questions, feel free to choose a rating and have a great day!

Answer 3

Thanks Jason/Ed, I tried these steps earlier and they didn't work for me.  However, I rolled Office back to 2013 and we're stable again.  Will wait until 2016 is de-bugged and re-install at a later time.

Answer 4

Hello, it is a pleasure for me to assist you with your request.

I would recommend to use the next link to proceed with a repair:

https://support.office.com/en-us/article/repair...

Let me know if you have any further questions.

Answer 5

I'd suggest doing an online repair of the installation.

The instructions to follow to do this are here:
https://support.office.com/en-us/article/repair...