Problem installing visio 2016 standard

Question

I am not able to install Visio 2016 standard.

Laptop is windows 7 and office 365 standard installed.

Even when I uninstalled office 365 on advice of internal helpdesk, setup still fails

-------------- Error message in application logs

Faulting application name: setup.exe_Microsoft Office 2016, version: 16.0.7118.5775, time stamp: 0x57676090

Faulting module name: setup.exe, version: 16.0.7118.5775, time stamp: 0x57676090

Exception code: 0xc0000005

Fault offset: 0x00010ab8

Faulting process id: 0x21dc

Faulting application start time: 0x01d4c05728fc0cb9

Faulting application path: C:\visio2016stdctr\setup.exe

Faulting module path: C:\visio2016stdctr\setup.exe

Report Id: 6832f0dd-2c4a-11e9-9800-68f72892ef2a

Answer 1

Hi KapilSethi,

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Uninstall Office using Easy Fix tool and install Visio. (Make sure to backup your Outlook related data)

Uninstall - https://support.office.com/en-us/article/Uninst...

Do let me know if you require any further help on this. Will be glad to help you.

Answer 2

Hi

I'm so sorry you are facing issues!

My name is Margarida, I'm an Independent Advisor Specialist on Microsoft.

To help with this question, a higher level of access is required to preform the required technical analysis.

I recommend that you start a chat with a live specialized Visio support agent.

(as independent consultants, for privacy ans security reasons, we don't have that level of access)

To do so please:

• Click here: https://support.microsoft.com/en-us/contactus/o...
• Select product "Visio"
• Select issue "Technical Support"
• A new page will automatically open
• Then click on chat.

Hope this helps!

Thank you, have a great weekend!

Margarida