OneDrive sync issue

Question

Have a user, that when we try to sync his OneDrive folder, he gets this error "You need to be given edit permissions to this file to sync it."

Permissions look good. Tried a different folder, tried different files, same results.

Windows 10 OS. Same settings as everyone else in the company.

Any suggestions?

Thanks in advance, Matt

Answer 1

Hi Matt,

According to the error message, I suggest you try the following steps to check the permission of folder:

1. Select the folder.
2. Click details>select Manage Access>select Advanced.
3. Click Check permission>type the user’s name.

If the user still can’t sync the folder, I need to collect the following information for further analysis:

1. The screenshot of error message.
2. Check if all files can’t be synced.
3. Did the user is the owner of OneDrive?
4. Check if all users meet the issue.
5. Did the folders are shared by other people or created by himself?

Regards,

Qing

Answer 2

Sorry for the delay, holidays.

Suggestions did not work. User has permissions to the files/folders, they just wont sync.

Answer 3

Hi Matt,

You are welcome to post back when you are free.

Regards,

Qing

Answer 4

Will get with the user today.

Answer 5

Hi Matt,

Can you sync it now? Do you have any updates?

Regards,

Qing