OneNote can't sync your notes right now Error code: 0xE000089E

Question

I'm using OneNote 16.19 on MacOS Mojave 10.14.1, and would like to save my notes to my OneDrive company account. When I create notes in OneDrive, however, OneNote constantly complains that it can't sync notes in my notebook. The error I get is:

Can't sync: <notebook-name>

OneNote can't sync your notes right now. We'll keep trying. (Error code: 0xE000089E bb8p1)

Can anyone help me understand what this error code represents, and how I might get past this?

Thanks,

-Seb

Answer 1

Hello Clark,

Thank you for the prompt reply and suggestions. This was my first notebook, so when I closed the notebook, I received a warning that the unsynced sections of the notebook would be moved to a "misplaced" read-only notebook. I did that, and the notebook itself disappeared from my list of notebooks.

I then tried re-creating the notebook, but OneNote complained that a "folder" with that name already existed (even though the notebook itself was no longer in the list). So at that point, I created a notebook with a slightly different name, ands then copied the misplaced sections from the original notebook into it. That worked, and this new notebook is syncing again.

Once that synced, I closed the notebook, went into onenote.com, renamed the new notebook to give it the original name I wanted, then re-opened it in the Mac application, and at this point, all is well again.

Thank you very much for your assistance. It was a little more of a bizarre journey than simply closing and re-opening the notebook, but the original tip to try and re-open it was what pointed me in the right direction.

Thanks again,

-Seb

Answer 2

Hi Seb,

We could totally understand your frustration about encountering the situation and we are willing to help you try figuring it out.

To troubleshoot this issue, please try closing the notebook and re-open it to see if it can sync well.

Here is an article for your preference: Fix issues when you can't sync OneNote.

Also, the issue may cause by OneNote keychain, to check whether this issue is related to it. I'd like to suggest you remove OneNote keychain to see the outcome. (Finder>Applications>Utilities >Keychain Access>remove all keychain name with OneNote)

Note: Please backup the notebooks before trying the suggestion.

If the issue persists, please provide the information:

1. Does this issue happen to all notebooks or only special ones?
2. You can try creating a new notebook and see whether the problem happen to the newly created notebook.
3. Can you edit notebook online without issue?

Regards,

Clark

Answer 3

Hi Seb,

Thanks for your update and glad to know you can sync your OneNote.

Regards,

Clark