I try to import a png picture but it doesn't show in my word document.

Question

I try to import a png picture but it doesn't show in my word document.

Vugs 1

This problem started about a week ago. I use Microsoft® Word voor Office 365 MSO (16.0.14228.20200) 32-bits.

Viki Ji_MSFT 4,471 Reputation points

2021-08-06T08:11:44.683+00:00

@Vugs ,
If you have a chance to review this thread, please check if our information is helpful to you.

2 answers

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Viki Ji_MSFT 4,471 Reputation points

2021-08-06T08:11:44.683+00:00

@Vugs ,
If you have a chance to review this thread, please check if our information is helpful to you.

Answer 1

Viki Ji_MSFT 4,471

@Vugs ,
Welcome to Q&A forum!

According to your description, are there any error messages when this issue occurs? If so, please describe it in detail or share a screenshot with us.

Besides, I have following information and would like to confirm with you at your convenience.

How did you import the .png picture into Word ducument? By coping and pasting or by going to Insert>Pictures?
Please try a different import method.
Does this issue only occur with a special .png picture? How about other pictures?
Please try to import this .png image into a new blank Word document to check if this issue exists.
If the issue persists, please change the extension of the picture to .JPG/.JEPG and check again.
When did this issue start? Have you installed any third-party programs berfor this issue, such as third-party Add-ins.

Per my research, I would suggest you try the following steps to check this issue.
Back up and open your Word document, then go to File>Options>Advanced and go to the Show document content, uncheck the Show picture placeholders box and check the Show drawings and text boxes on screen box.

Besides, I also suggest you try the suggestions in "A picture or an object may not appear in a Word 2010 or Word 2007 document" to have a check.

If the above do not work, please refer to JohnKorchok's reply to repair your Office for a check.

Any updates, please let me know.

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Vugs 1 Reputation point

2021-08-08T10:49:08.093+00:00

First of all thanks for your advice/ suggestions. Here are some answers to your questions.

"According to your description, are there any error messages when this issue occurs?"

No there arent.

"How did you import the .png picture into Word document?"

I just open the word document and try to insert a picture using insert, copy/paste and dragging. Since yesterday I get the outlines of the box without the picture using insert, copy/paste and dragging.

" Does this issue only occur with a special .png picture? How about other pictures?"

This issue occurs with all picture formats. I tried to import the picture on a blank page and still this issue occurs. I also converted the png. file to a jpg file and still no difference.

"When did this issue start? Have you installed any third-party programs berfor this issue, such as third-party Add-ins"

This problem first occured about two weeks ago. I haven't installed any third party programs.

"...uncheck the Show picture placeholders box and check the Show drawings and text boxes on screen box."

Have followed your advice and now the outlines of the box show.

"
Viki Ji_MSFT 4,471 Reputation points

2021-08-09T09:45:08.06+00:00

@Vugs ,
Thanks for your reply and sharing.

I understand that all pictures have this issue, and you have also tried repairing and reinstalling.
So what about other Office apps? Such as Excel and PowerPoint?

Please try to open Word in safe mode and insert a picture to check if this issue exists.

If the issue persists, please uninstall your Office completely, and try to install 64-bit Office to check this issue.

Difference: Choose between the 64-bit or 32-bit version of Office

If the above still does not work, I would suggest you open a paid ticket with Microsoft to help you remotely test and further analyze this issue.
Thanks for your understanding!

Answer 2

Stefan Blom 3,406 MVP Volunteer Moderator

See http://wordfaqs.ssbarnhill.com/InvisibleGraphics.htm.

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I try to import a png picture but it doesn't show in my word document.

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